Privacy Policy

Privacy policy

Thank you for using CubaTelecom app or “Site”. As your privacy is our concern, this policy is explaining the way your information is collected, dealt with, used and how we safeguard your information.


We don’t sell, lease or rent your personal information to any third parties. This Privacy Policy forms part of the Terms of Use, which are binding on you and are available through clicking “Terms of Use”.

By visiting this Site or using the App, you are accepting the policies and practices described in this Policy.

Your Personal Information:

Means the information about you, that is personally identifiable, like your name, address, e-mail address, billing information, or mobile phone number, as well as other non-public information that is associated with this personal information.

Personal Information Safeguards:

We take reasonable precaution to protect Personal Information from misuse, loss and unauthorized access; this includes:

  • Using encryption for the whole communicated traffic (Voice and SMS).
  • Frequent malware and antivirus scanning for our network and servers.
  • Limiting Personal Information access to a few authorized employees.
  • Personal Information is stored on our servers and protected by secured networks.
  • We have physical, electronic, and procedural safeguards in place to protect Personal Information.

Despite all above we cannot guarantee that Personal Information will not be subject to unauthorized access, as However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Personal Information Disclosure:

We may disclose information about you if we determine that for:

  • National security
  • Law enforcement
  • other issues of public importance where disclosure of information is a must


The Extra Collected Data:

As with most other websites or apps, we collect extra information and data contained in network log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site, the time you visited our site and which pages you visited throughout our site.

We also use cookies to store information, such as your personal preferences when you visit our Site or app. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as Trouble Tickets.

Communicating with You:

We may use Push Notification Services to notify you about:

  • Phone calls and messages. If we do, the phone number or the name of the person calling you may be part of the notification. This message is sent to the push notification service provider, for delivery to your device.
  • Support notifications when your trouble tickets are sorted.
  • We may contact you to send you messages about faults and service issues. Furthermore, we reserve the right to use email, the APP or SMS to notify you of any eventual claims related to your use of our App, websites and/or products, including without limitation claims of violation of third party rights.
  • We may send you alerts via the App to notify you when someone has tried to contact you. We may also use the App to keep you up to date with news about our App products that you have purchased and/or to inform you about other products and related information.
  • Notify you of the future possible invented notifications that helps providing the service in the best way.

Sharing Your Personal Information: 

In order to provide you with CubaTelecom products/services that you have requested, we might if necessary, share your Personal Information (excluding your address book and related information) and traffic data with trusted partner service providers and/or agents like the third parties we use for processing the payment and/or billing information that you submit on our Site or through the App to facilitate payment transactions. We always require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws, but we are not liable or responsible for these third-party transactions. Therefore, you should review such third-party terms and conditions before providing your payment or billing information.

User Experience Surveys:

We may from time to time ask you to provide information about your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the Site/App or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving the Site/App, products and services.